Privacy Policy

Overview

Aller Consulting Pty Ltd (ABN pending) ("Aller Consulting", "we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs") contained in Schedule 1 of that Act, as amended by the Privacy and Other Legislation Amendment Act 2024 (Cth).

This Privacy Policy explains how we collect, hold, use, and disclose personal information, and how you can contact us if you have concerns about the way we handle your information.

By using our website (allerconsulting.com.au) or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

1. What Personal Information We Collect

We may collect the following categories of personal information:

• Full name and professional title
• Organisation name
• Email address and telephone number
• Postal or business address
• Details of your enquiry or the matter you wish to discuss
• Information you provide during the course of an engagement
• Technical data collected automatically when you visit our website (see Section 5 below)

We only collect personal information that is reasonably necessary for, or directly related to, one or more of our functions or activities. We do not collect sensitive information (as defined in the Privacy Act) unless you voluntarily provide it and we have a lawful basis for doing so.

2. How We Collect Personal Information

We collect personal information in the following ways:

• When you complete and submit the contact form on our website
• When you send us an email or contact us directly
• During the course of providing advisory services
• Through professional networking and referrals
• Automatically through website analytics technology (with your consent — see Section 5)

Where practicable, we collect personal information directly from you. If we collect it from a third party, we will take reasonable steps to notify you of that collection unless doing so would be impracticable or unlawful.

3. How We Use Personal Information

We use personal information for the following purposes:

• To respond to your enquiry or request for information
• To provide, manage, and improve our advisory services
• For internal record-keeping and administration
• To comply with our legal and regulatory obligations
• To contact you about matters relevant to your engagement
• To understand how our website is used and to improve user experience (analytics — with your consent)

We will handle your personal information in a manner that is fair and reasonable in the circumstances, having regard to the sensitivity of the information and the reasonable expectations you would have at the time of collection.

We will not use your personal information for direct marketing without your express consent, and you may withdraw that consent at any time.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your personal information to:

• Our professional advisors (legal, accounting) where necessary and subject to confidentiality obligations
• Technology service providers who assist us in operating our website and business systems, subject to appropriate data processing agreements
• Government agencies or law enforcement bodies where required or authorised by law

We will not disclose your personal information to any third party for their own marketing purposes.

5. Cookies and Website Analytics

Our website uses cookies and similar tracking technologies to help us understand how visitors use the site. A cookie is a small text file stored on your device by your web browser.

We use Google Analytics 4, a web analytics service provided by Google LLC. Google Analytics uses cookies to collect information about your use of our website, including your IP address, browser type, pages visited, time spent on pages, and referring website. This information is transmitted to and stored by Google on servers which may be located outside Australia, including in the United States.

Google may use this information to evaluate your use of our website and compile reports on website activity. Google's use of this data is governed by Google's Privacy Policy.

We only activate Google Analytics after you provide your consent via the cookie consent notice displayed when you first visit our website. You may withdraw consent at any time by clearing your browser's cookies and declining consent on your next visit.

You may also opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on.

If you decline cookies, our website will continue to function normally and no analytics data will be collected about your visit.

6. Overseas Disclosure

When you consent to the use of Google Analytics, your personal information (including IP address and browsing behaviour) is disclosed to Google LLC, which operates servers in the United States and other countries. By providing consent, you acknowledge that this overseas disclosure may occur and that Australian Privacy Principle 8.1 (which requires us to take reasonable steps to ensure overseas recipients comply with the APPs) will not apply to that disclosure, as Google LLC is subject to laws which we consider provide substantially similar protections.

Other than Google Analytics, we do not routinely disclose personal information to overseas recipients.

7. Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

• Encrypted communications (HTTPS) on our website
• Restricted access to personal information on a need-to-know basis
• Use of reputable, security-certified third-party platforms

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

While we take reasonable precautions, no data transmission over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to us online.

8. Accessing and Correcting Your Information

Under the Privacy Act, you have the right to request access to the personal information we hold about you and to request its correction if it is inaccurate, out of date, incomplete, or misleading.

To make an access or correction request, please contact us using the details below. We will respond within a reasonable timeframe (generally within 30 days). We may need to verify your identity before providing access. In some circumstances, we may be unable to provide access — if so, we will explain why in writing.

We do not charge a fee for making an access request, though we may charge a reasonable fee to cover the cost of providing access in some circumstances.

9. Complaints

If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact us in writing at the details below. We will acknowledge your complaint promptly and aim to investigate and resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Mail: GPO Box 5218, Sydney NSW 2001

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version will always be available on our website with the date it was last updated. We encourage you to review this policy periodically.